Who is the member? For nonprofit and business members, your organization is the member, but all your staff (and in nonprofits volunteers and board members) receive benefits. This means they are all eligible to get member rates on training, to contact staff for help desk issues, to download Standards for Excellence Education Packets, receive enews and other e-alerts, participate in the members only PANO LinkedIn Group, etc.

How do I add my colleagues to the database? They can add themselves on our log on page in the new visitor registration section. They should make sure they link themselves to your organization. If they have any trouble, they can contact Jennifer Ross for help.

How do I log onto the PANO Website? If you are receiving email updates regularly from PANO, then you are in our database. Your username is the email address where you are receiving enews. If you have never logged in before, you should have a temporary password of Password1. If that doesn’t work, just click the “forgot my password option.” 

If you get a message that there is a problem with your email address, it may mean that we have your email address listed with another colleague of yours. Just contact Jenn Ross and I’ll fix that for you.

By logging in, members can get the member rate on everything available in our store, and you can download numerous Standards for Excellence resources. If you need some extra help “walking through” the site, just let Jenn Ross know and I’ll give you a tutorial.  If you need help after hours or while I'm not in the office, we also have a help manual that will walk you through the process.

I am currently forming a nonprofit. Can I join? Yes, you can join as a nonprofit based on your operating budget. We do not help with the filing paperwork but can provide a lot of help with day-to-day questions, access to Standards for Excellence Resources, discounted training, and more.

Does PANO have a health insurance program for its members? PANO does currently offer a program in Western PA, Central PA and Lehigh County. Details.

Where can I get a list of all benefits?  Visit our benefits page. You can click on most of the items for more information either in PDF format or a special site developed by our partners.  If you have additional questions, contact Jenn Ross.

How do I post a job or one of our upcoming events?  If you work for a member agency, click here.  The username and password you need to use is noted on this page. Once you log in, you can post your event or job opening in text only format.  Please note we are unable to edit job postings. Once it is up, if it is not correct, please resubmit a correct one and let Jenn Ross know which one to delete.  Please note that if your agency is not a member of PANO, your posting will be removed. There is no fee for members to post.

How do I access the Standards for Excellence Education Packets? A description of the packets can be found here.  For PANO members, the only one with a fee attached is Principle IV: Human Resources: Personnel Policies ($40). Nonmembers may purchase all of the packets as priced here.

1. Shop on behalf of yourself, NOT on behalf of your organization.
2. Add the packets you want to your cart by clicking add to cart.
3. You can add additional packets by clicking continue shopping  and then clicking “go” under “shop for” towards the left on the top.
4. When you have selected all of the packets and other items (if applicable) you wish to purchase, click check out.  You will need to follow these steps even if you are a member and all items are free.
5. After you process your order, you will need to click on my transactions on the left side bar.  You will then see your packet(s) on under my downloadable items.  You will only be able to download each item five times within a one month period from the date of your order so you should save the item by clicking file-save as.  If you are a member, you can go through the same process in the future and select the same item (s).